At FLAGS Software, our Support goes beyond the telephone support desk and standard software upgrades provided by traditional software companies.
Of course we do provide those services, however, at FLAGS Software we are set up to operate as strategic partners with our clients. With this in mind, we work very closely with them to ensure they get the FLAGS solution that is right for them and that it continues to work smoothly. This includes:
- Defining bespoke customer requirements & specifications
- Providing Service Level Agreements to help ensure production runs smoothly
- Onsite visits to better understand processes and help with problem solving
- Training in all aspects of FLAGS Software products
- Weekly, monthly, and quarterly reviews of performance as required
We have personal relationships with our customers developed over many years and our Support staff are highly trained to help provide rapid solutions for them when required.
Our small dedicated team of experts are here to support your business with control, visibility and traceability thanks to FLAGS Software.
Start your journey to greater efficiency and cost savings today, with FLAGS Software.